10r Privacy Policy — Your Data Protection
10r is committed to protecting the privacy of every user in Malaysia. This policy transparently explains how we collect, use, store, and protect your personal information when you use our platform.
Effective date: 1 January 2026. This policy applies to all users of the 10r platform.
Full SSL Encryption · Data Never Sold to Third Parties · Full Account Control in Your Hands · MYR Transactions Protected · Right to Access & Delete Data · 10r — Your Privacy, Our Priority
Information We Collect
When you register and use the 10r platform, we collect certain categories of information to ensure a secure, seamless, and relevant experience for you. This information is collected directly from you or automatically as you use the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and identity verification details provided during registration. This information is required to create and verify your account and to meet applicable legal compliance requirements.
Device & Browser Information
We collect technical information such as device type, operating system, phone model, IP address, browser type, language settings, and time zone. This data helps us optimise the platform for your device and identify any unauthorised activity.
Payment Information in MYR
To process deposits and withdrawals in MYR, we store information related to your payment method — such as your bank name and masked account number. We do not store full account numbers or credit card details directly; all financial transactions are processed through secure, industry-compliant third-party payment providers.
Usage Data
We record your platform activity, including pages visited, games played, session duration, clicks, and other interactions. This data is used to improve the user experience, identify technical issues, and deliver more relevant content.
How We Use Your Information & Cookie Policy
Why We Use This Information
Information collected by 10r is used for the following purposes:
- Securely processing registration, identity verification, deposits, and withdrawals.
- Providing effective and responsive customer support.
- Detecting and preventing fraud, unauthorised access, and illegal activity.
- Sending important notifications related to your account, transactions, and policy changes.
- Improving overall platform performance and user experience.
- To comply with legal obligations and regulations applicable in Malaysia.
Cookies & Tracking
The 10r platform uses cookies and similar tracking technologies to store user preferences, maintain login sessions, and analyse usage patterns in aggregate. There are two main types of cookies used:
- Essential cookies — required for core platform functions such as login and page navigation. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies — collects anonymised usage data to help us understand how users interact with the platform, so we can make informed improvements.
You can manage your cookie settings through your browser, though disabling certain cookies may affect your experience on the platform.
Data Storage & Third-Party Sharing
All 10r user personal data is stored on servers protected with industry-standard encryption. We use SSL encryption for all communications between your device and our servers. Access to personal data is restricted to authorised personnel only and solely for designated purposes.
Your data is retained for as long as your account remains active or as required to fulfil legal obligations. Once an account is closed and the applicable retention period has lapsed, your data will be securely deleted or anonymised.
10r does not sell, rent, or disclose your personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:
- With payment service providers who process your MYR transactions, subject to strict confidentiality agreements.
- With the relevant authorities where required by Malaysian law or a valid court order.
- With technical service providers who maintain the platform infrastructure, under strict data protection agreements.
- In the event of a business merger or acquisition, with appropriate notice provided to users.
Your Rights & How to Contact Us
You may request a copy of the personal information we hold about you at any time. If you find any information to be inaccurate or outdated, you can request a correction through your account settings or by reaching out directly to the 10r support team.
You may request the deletion of your account and personal data. Deletion requests will be processed within a reasonable timeframe, subject to legal record-retention obligations that may prevent the immediate removal of certain data, such as financial transaction records in MYR.
10r reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, contact us at: [email protected]
Your Privacy is Protected — Play with Peace of Mind at 10r
We prioritise the security of your data across every aspect of the platform. If you have questions about privacy or how we handle your data, check our FAQ section or log in to contact the support team.