10r Responsible Gaming — Enjoy in Balance
10r believes that enjoyable gaming starts with self-control. This page provides guidance, tools, and important information to help keep your experience on our platform positive, healthy, and within your means.
Set Daily Deposit Limits · Take Breaks When Needed · Don't Chase Losses · Play for Fun, Not Income · Protect Yourself & Your Family · 10r — Your Wellbeing is Our Priority
10r's Commitment to Safe Gaming
At 10r, we see online entertainment as a leisure activity that should be enjoyed in moderation. We are committed to providing a safe, transparent environment that supports the wellbeing of our users in Malaysia. Responsible gaming isn't just a legal requirement for us — it's a core value that shapes how we operate.
The 10r platform offers a range of tools to help users stay in control of their gaming activity. We encourage all users to use these tools proactively — not just when a problem has already arisen. A preventive approach is the best way to ensure gaming stays enjoyable in the long run.
Remember, gaming on this platform should be a form of entertainment — not a way to solve financial problems or cope with stress. If you find that gaming is starting to affect your daily life, that's a sign to take a step back and seek help.
- Only play with money you can afford to lose.
- Set time and spending limits before you start playing.
- Never chase your losses.
- Take regular breaks — don't play for hours on end.
- Don't play when you're emotional, stressed, or under the influence of alcohol.
- Make sure gaming doesn't interfere with work, family, or other responsibilities.
Recognise the Signs of At-Risk Behaviour
Identifying early warning signs is the first step to taking action before things get more serious. Here are some signs to watch out for:
- Feeling restless, irritable, or stressed when not gaming.
- Using gaming as a way to escape problems or emotional distress.
- Lying to family or friends about how much time and money you spend on gaming.
- Feeling guilty after gaming, yet continuing to do it anyway.
- Constantly thinking about gaming even while doing other things.
- Spending more than you planned or can afford.
- Borrowing money to play or to pay off gambling debts.
- Neglecting bills, loans, or other financial obligations because of gambling.
- Continuing to play despite having decided to stop.
- Spending increasingly long hours on the platform to the point it disrupts sleep or your daily routine.
Self-Control Tools on the 10r Platform
10r offers several self-control options that you can activate at any time through your account settings after logging in:
Set a maximum deposit amount in MYR for a daily, weekly, or monthly period. Limits take effect immediately and help you manage your gaming budget more wisely, without relying on willpower alone.
If you feel you need a short break, you can choose to temporarily suspend access to your account — whether for 24 hours, a week, or a month. During the break period, you will not be able to log in or make any transactions.
For those who need a firmer boundary, self-exclusion lets you close access to your 10r account for an extended period. This is a choice we fully respect and support as a reflection of our commitment to user wellbeing.
Minor Protection
The 10r platform is strictly for individuals aged 18 and above. We take seriously our responsibility to ensure that children and teenagers cannot access our platform. All registrations require age and identity verification.
To parents and guardians, we encourage you to:
- Using parental control software on devices shared with children.
- Never share your password or 10r account login details with anyone.
- Log out of your account when it's not in use, especially on devices that children can access.
- Have open conversations with your children about the risks of online gaming.
If you suspect someone under the age of 18 has registered or is using the 10r platform, please contact our support team immediately so the appropriate action can be taken.
Life Balance & Professional Support Resources
Maintaining a Balanced Life
Gaming should occupy a small part of your overall life — not take centre stage. Make time for other activities like sports, family gatherings, hobbies, and looking after your physical and mental health. When gaming starts taking up too much space in your life, it's time to reassess your priorities.
Remember that any money spent playing at 10r should be treated as entertainment — just like buying a movie ticket or dining out. Never use savings, borrowed money, or funds needed for your family's essential expenses.
Get Help When You Need It
If you or someone you know is struggling with problem gambling, don't hesitate to reach out for professional help. Seeking help is a sign of strength, not weakness. There are several organisations in Malaysia that offer free or low-cost counselling and support services for individuals facing these challenges.
The 10r support team is also ready to help you activate any of the self-control tools available. You can reach us at [email protected] or through the in-platform support channel after logging in.
Ask yourself these questions honestly:
- Am I playing longer or spending more than I planned?
- Do I feel the need to hide my gambling activity from others?
- Is gaming interfering with my work, sleep, or relationships?
- Am I gaming to escape negative feelings?
- Have I ever borrowed money specifically to gamble?
- Do I feel unable to stop, even when I want to?
If you answered "yes" to any of the questions above, consider talking to someone you trust or seeking professional help.
You're in Control
10r is always here for you. If you have questions about our self-control tools or need support, check our FAQ or reach out to our team directly. Play well, play happy.